Refund policy

Return & Refund Policy

Last Updated: August 22, 2026

We want you to love what you ordered from Free Me Co. If something isn’t right, please review the policy below.

Returns

We accept eligible returns within 14 days of delivery.

To qualify for a return, merchandise must be:

  • Unworn

  • Unwashed

  • Free of stains, odors, pet hair, makeup, deodorant marks, or other signs of wear

  • In its original condition with tags attached, when applicable

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Final Sale Items

The following items are final sale and cannot be returned or exchanged:

  • Clearance or discounted final-sale merchandise

  • Gift cards

  • Custom or personalized products

  • Items that have been worn, washed, altered, or damaged after delivery

Any item specifically marked Final Sale at the time of purchase is not eligible for return.

Exchanges

Because inventory may be limited, we cannot guarantee direct exchanges.

If you need a different size or style, please contact us. If approved, we may arrange an exchange when inventory is available or have you return the original item and place a new order.

Damaged or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us within 7 days of deliveryand include:

  • Your name

  • Order number

  • A description of the issue

  • Clear photos of the item

We will review the issue and work with you to make it right.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method.

Original shipping charges are non-refundable unless the return is due to an error by Free Me Co.

Please allow additional time for your bank or credit card provider to process the refund after it has been issued.

Return Shipping

Customers are responsible for securely packaging and shipping approved returns.

We recommend using a trackable shipping method. Free Me Co. is not responsible for return packages that are lost or damaged before they reach us.

Do not send merchandise back without contacting us first.

How to Start a Return

To request a return, contact Free Me Co. through the contact information listed on freemeco.co and include your order number and reason for the return.

If your return is approved, we will provide instructions for the next step.

Stay Free.